Privacy Policy
Last Updated: 10th November 2025
1. Introduction
Dolphin Painting Services (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, or engage our services. By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal and non-personal information to provide and improve our services. This includes:
2.1 Personal Information
- Full name
- Contact details (phone number, email address, physical address)
- Property or project details
- Payment information (when required)
- Any other information you provide through forms, email, or phone communication
2.2 Non-Personal Information
- Browser type and version
- Device information
- Website usage data (via cookies or analytics tools)
- IP address and location data (for website optimization and security)
3. How We Collect Information
We collect information in several ways:
- When you contact us by phone, email, or through our website
- When you request a quotation or book a service
- When you make a payment or sign a service agreement
- When you interact with our website or social media pages
4. How We Use Your Information
We use your information to:
- Provide quotations, invoices, and deliver our services
- Communicate with you about projects, appointments, or inquiries
- Process payments and manage accounts
- Improve our website, services, and customer experience
- Send updates, offers, or promotional content (only if you opt in)
- Comply with legal or regulatory obligations
5. Information Sharing and Disclosure
We respect your privacy and will never sell, rent, or trade your personal information. We may share your data only in the following situations:
- With trusted contractors, employees, or suppliers assisting with your project
- With financial institutions for payment processing
- When required by law, court order, or government regulation
- To protect our legal rights or prevent fraud
All third parties handling your data are required to maintain confidentiality and use the information only for the intended purpose.
6. Data Storage and Security
We take reasonable steps to safeguard your information from unauthorized access, loss, or misuse. This includes secure data storage systems, password protection, and restricted employee access. While we strive to protect your data, no system can guarantee 100% security. You share information with us at your own risk.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and improve performance. You can choose to disable cookies through your browser settings, though this may affect website functionality.
8. Accessing and Updating Your Information
You have the right to:
- Access personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once information is no longer needed, it will be securely deleted or anonymized.
10. Links to Other Websites
Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.